Gifts are processed by Stripe, our payments partner, and paid into your bank account. You set this up once; after that it’s automatic.
Setting up payments
- Open Settings → Payments in your dashboard and choose Finish setting up payments.
- Stripe asks for your name, a link to your fundraiser and the bank account you’d like gifts paid into. Later it may also ask for your date of birth and the last four digits of your Social Security number; it needs those before it can make your first payout.
- You come back to your dashboard when you’re done. The Payments page shows where things stand:
- Not started: you haven’t begun yet.
- In review: Stripe is checking your details, or still needs something. Choose Finish setting up payments to see what.
- Active: you can receive gifts.
- Disabled: Stripe has paused the account. Finish setting up payments to see what’s needed, or write to us.
Your fundraiser can be shared before payments are set up, but guests can’t give until the account is Active. We’ll send you reminders if setup isn’t finished. If it still isn’t done 90 days after you created your fundraiser, the fundraiser is cancelled.
Our fee
Creating and sharing your fundraiser is free. We keep 6% of each gift, and that’s all: card processing is included, and your guests pay exactly the amount they choose. A $100 gift puts $94 in your account.
When gifts reach your bank
- Each gift reaches your Stripe account as soon as it’s made, minus our fee.
- To protect you and your guests from card fraud, each gift is released about 4 weeks after it’s made, or 7 days before your wedding if that’s sooner (never sooner than 7 days after the gift). Released gifts are paid into your bank once a week, every Friday. Banks usually show a payout 1–2 business days after it leaves, and your first payout can take a little longer while Stripe finishes its checks.
- If a guest’s bank questions a gift, we pause payouts while we review it, and we’ll be in touch.
- New fundraisers can take gifts of up to $1,000 each and $3,000 a day at first. Write to us if you need more.
- Open Payouts to see what’s available, what’s on its way, your payout schedule and your recent payouts.
- To change your bank account or see Stripe’s own records, choose Open payments dashboard on the Payments page.
Guests’ card statements show OBF* followed by your first names (for example, OBF* ANN AND BEN), so they recognise the charge.
Refunds and disputes
- If a guest asks for their gift back (say, they gave twice by mistake), write to us at [email protected]. We refund the gift in full, including our fee, and it’s taken back from your Stripe balance. Refunds take 5–10 business days to reach the guest’s card.
- Occasionally a guest’s bank questions a payment (a “dispute”). We’ll get in touch if one affects your fundraiser.
Taxes
Wedding gifts from family and friends usually aren’t income, but tax rules depend on your situation. Stripe may send you a tax form (such as Form 1099-K) if U.S. reporting rules require it. We can’t give tax advice: if you’re unsure, ask a tax professional.
When your fundraiser ends
Your page takes gifts until 14 days after your wedding, then it closes. Gifts you’ve received stay yours, and Stripe keeps paying out your balance as usual.
Questions about a payment? Write to [email protected].
Still stuck? Email [email protected] and we'll get back to you.